To help collect more information when something has gone wrong, we may occasionally ask you to open the 'web console', then repeat the steps that triggered a problem and then send us a screenshot of what you see.
The steps vary between browsers so here is a quick reference:
| Browser | Command | Notes |
|---|---|---|
| Firefox (Windows/Linux) | Ctrl + Shift + K | |
| Firefox Mac | Command + Shift + J | |
| Chrome (Windows/Linux) | Ctrl + Shift + J | Ensure that 'All Levels' is selected by clicking 'Default Levels' and enabling 'Verbose', 'Info', 'Warnings' and 'Errors' |
| Chrome (Mac) | Command + Option + J | Ensure that 'All Levels' is selected by clicking 'Default Levels' and enabling 'Verbose', 'Info', 'Warnings' and 'Errors' |
| Safari | Command + Option + C | Developer Tools must first be enabled: 1) Safari > Preferences > Advanced > Show Develop menu in menu bar 2) Develop Show Error Console |
| IE11/Edge | F12 | Then select the 'Console' tab |
