This chapter answers common Chorus conundrums. Answers are created in response to queries received by our support and sales teams.
We welcome your questions! Just [email protected].
Chapter Contents:
FAQ: Help please! I can't sign in
FAQ: Why can't I find a file?
FAQ: Why can't I delete an item?
FAQ: What do the permissions mean and how are they applied?
FAQ: Who can see my private space?
FAQ: When will my bin be emptied?
FAQ: What file types does Chorus support?
FAQ: What is the largest size of file I can upload?
FAQ: Which browsers are best for Chorus?
FAQ: What metadata is downloaded with a file?
FAQ: What is metadata?
FAQ: Why can't I configure a controlled vocabulary for a field?
FAQ: What is color space?
FAQ: What is the "Lost + Found" Space?
FAQ: How does Chorus help me comply with GDPR and privacy laws?
FAQ: How do I assign users to Spaces automatically?
FAQ: What requirements does Chorus have of my network?
FAQ: Why are thumbnails or previews not shown for some of my files?
FAQ: Which security standards are Third Light compliant with?
FAQ: How do I open the web/javascript console
FAQ: I think some files are missing, where have they gone?
FAQ: SSO - I'm not an SSO expert, how far can Third Light go helping me set it up?
FAQ: SSO - Can you give me a broad outline of the steps involved for a SSO integration project
FAQ: SSO - Why do I see duplicate user accounts?
FAQ: SSO - How do I automatically assign SAML2 groups to Chorus spaces?
FAQ: How long do login sessions last for?
FAQ: A space has been accidentally deleted, how do I recover it?
FAQ: How do I change preferences for notifications about user activity
FAQ: How do I download all my assets from the system for archival or migration purposes
FAQ: What are the best practice techniques for keeping my site managable?
FAQ: How can I find an original file from a reference?
TIPS: Choose strong keywords
TIPS: Thinking about metadata
TIPS: Write great captions
