Users can change their Chorus account passwords at any time - but be aware your account might be connected to your company's own authentication servers.
If you have an account that was created inside Chorus, you can follow the instructions on this page.
If you are using an account which is connected to your company's own authentication servers, you will not see the 'Change Password' button. Please speak to your company IT team, and they will advise you on how to change your password.
Follow these steps if you are struggling to sign in to Chorus:
1. Check that you are entering the correct username.
- Your username is not an email address. It is a series of lowercase letters automatically generated when your account was first created.
- If you are a site admin, your username may be ‘admin’.
2. If you have forgotten your password:
- Click Forgot password? on the Chorus sign in page.
- Enter your username or email when prompted.
- Click Reset Password. The email address associated with your account will be emailed a Password Reset Request message.
- If you do not receive this email within one hour, please try again, using either your email address or username – whichever you did not try the first time.
3. Has your account been locked?
- You may have attempted to sign in to Chorus too many times, and been automatically locked out of your account.
- The amount of time that users of your site remain locked out of their accounts has been determined by a site admin. Site admins, see page Change the site password policy.
- Contact a site admin to request for your account to be unlocked, or wait until the appropriate time has lapsed and revisit the sign in page.
